A business is only as strong as the people working in it. This is true of any business, but when it comes to a startup, the quality of your staff can have a huge impact on your chances of success. While startup founders and entrepreneurs are often idolised for their...
You can spend upwards of 40 hours a week with your co-workers. Have you ever stopped to think that on any given weekday, you could be spending more time with your work family than your actual family? And unfortunately, you can’t choose who that work family is. As is...
Customers. They’re the lifeblood of your business. Having good relationships with your customers is what drives your bottom line and helps you grow your business. Poor customer service, on the other hand, can cost your business big in lost customers and lost sales. ...
A lot of the work we do is with teams. We work with leadership teams, project teams, virtual teams, teams that are thrown together at the last minute and teams that have been together for a long time. And one of the most interesting things we see in teams is how the...
No one listens. It’s one of the most common complaints across workplaces, industries, jobs, even in our personal lives. It doesn’t matter how much detail we give or how many times we say things, it seems like people keep coming back with questions about things we’ve...
Change is hard. Just ask Borders Bookstore, who went bankrupt after a strategic change saw them investing heavily in CDs and DVDs, right as the industry was going digital. Or Time Warner and AOL, whose merger failed catastrophically because no one accounted for the...
From how we fly our planes to how we order our pizza, Artificial Intelligence (AI) and machine learning are transforming how humans experience their everyday lives. Across industries of all kinds - aviation, finance, healthcare, even the creative arts - AI and machine...
For most of our lives, we’ve been told that to be a success you need to become an expert. First find your sweet spot—what you’ll study at university, what will inspire your career path, what you’ll be when you ‘grow up’—and then get great at that one special thing you...
It’s no secret that communication is the backbone of any successful organisation. Yet many companies struggle with perfecting their communication processes. Take, for example, the 2013 Yahoo communication blunder turned PR disaster, in which Yahoo’s CEO announced...