It’s now the year 2024, where customer expectations and the service they expect is ever-evolving. A lot of this has meant going online - with the advent of round-the-clock support becoming the norm, and the integration of AI chatbots - the customer service arena has...
Feeling seen, heard, and appreciated differs from person to person. Just as people have unique thinking preferences, they also have unique ways in which they like to be appreciated for a job well done. The nuance of understanding how an individual feels valued in the...
Ever wondered what sets a high-performing team apart from the rest? Imagine you could transform a group of individuals into a powerhouse team, achieving extraordinary results through amplified collaboration. Now, picture enhancing this power through effective...
One of the best commodities in a workplace is the ability to adapt one’s thinking. Today’s complex business environments require equally dynamic and flexible thinking; learning agility. The ability to be agile – whether in tackling an existing problem – or having the...
The Whole Brain® Model, developed by Ned Herrmann, serves as the cornerstone of the Herrmann Brain Dominance Instrument (HBDI®). The Whole Brain® Model outlines an array of thinking preferences centred around four distinct quadrants: Analytical (A), Practical (B),...
Tired of unproductive and lacklustre team meetings? We've all been there, stuck in meetings that seem to go nowhere and achieve nothing. In this blog post, we'll help you break free from the cycle of unengaging meetings. We'll explore the importance of team meetings,...
You’ve probably come across many articles touting time management tips, trucks and shortcuts. Time management skills are only one component of the productivity puzzle. In today's fast-paced business environment, you've probably come across numerous articles...
What is a test? To get your licence you complete a test. To see whether you need glasses you complete an eye exam. To pass a subject at school or university you complete an assessment. When assessing your leadership abilities, others conduct a 360-degree evaluation of...
I recently spoke at two conferences — a learning and development Leadership Summit in Auckland, and the HR Summit in Melbourne. Both talks were about the same topic - LITFOW. Learning in the Flow of Work. LITFOW can bring immense benefits to any...