It's pretty much a given that every organisation is in the midst of some kind of change management at any given moment. As we roll further into 2024, things are getting even more interesting. With AI continuing its march forward, the lingering effects of COVID-19...
It’s now the year 2024, where customer expectations and the service they expect is ever-evolving. A lot of this has meant going online - with the advent of round-the-clock support becoming the norm, and the integration of AI chatbots - the customer service arena has...
Feeling seen, heard, and appreciated differs from person to person. Just as people have unique thinking preferences, they also have unique ways in which they like to be appreciated for a job well done. The nuance of understanding how an individual feels valued in the...
Earlier this year, New Zealand was called out for the lack of women holding senior positions in their 27 NZX-listed companies. The country lags behind the UK, US and Australia with 18% of listed companies having zero female directors. Research has shown that having...
Want to know what your personality is? Or find out your 'inner truth'? How about which Game of Thrones character you are? You could be a Cersei. Or maybe you’re a Jon. Take the latest BuzzFeed quiz to find out. There are plenty of employee assessments and online...
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